Last updated: August 2026

Saventra Foods ("we," "us," or "our") operates the website saventrafoods.com. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

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Information We Collect

We collect information that you provide directly when using our website, including:

• Contact details (name, email address, phone/WhatsApp number)
• Company information (company name, business type, country)
• Trade enquiry details (products of interest, quantities, destination port, trade terms)
• Any additional information you include in messages or quote requests

We also collect certain technical data automatically, including your IP address, browser type, pages visited, and time spent on the site, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and quote requests
• Provide product information, pricing, and shipping details
• Communicate with you about your orders and ongoing trade relationship
• Send trade updates, new product announcements, and seasonal availability (only if you opt in)
• Improve our website and services

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Logistics and shipping partners, solely to fulfil your orders
• Manufacturing partners, solely to process your quote requests or orders
• Legal or regulatory authorities, if required by law

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of marketing communications at any time
• Request that we stop processing your data (subject to contractual obligations)

To exercise any of these rights, contact us at hello@saventrafoods.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Trade enquiry records are typically retained for 3 years for business continuity purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

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Questions? Contact our trade team:
Email: hello@saventrafoods.com
WhatsApp: +852 4676 8050
Website: saventrafoods.com